Terms of service
🐾 Terms of Service
Pawvia Collective Ltd
Effective Date: 01/01/2025
Welcome to Pawvia Collective. These Terms of Service (“Terms”) govern your access to and use of our website pawvia.pet and the products and services we provide (collectively, the “Services”). By accessing or purchasing from our site, you agree to these Terms.
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1. Overview
Pawvia Collective Ltd (“we,” “us,” “our”) operates the website pawvia.pet. By using our website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our site.
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2. Eligibility
You must be at least 18 years old or have the permission of a parent or guardian to use our site and place orders.
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3. Products and Descriptions
We aim to provide accurate product descriptions and images, but we do not guarantee that all information is error-free. Colours may vary slightly depending on your device.
We reserve the right to:
• Modify or discontinue products at any time without notice
• Limit quantities available for sale
• Refuse any order you place with us
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4. Pricing and Payments
Prices are listed in GBP (£) and include applicable taxes unless stated otherwise. We reserve the right to change pricing at any time.
We accept payment through Shopify Payments and third-party payment processors. By submitting payment information, you authorize us to process your transaction.
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5. Shipping and Delivery
Shipping times are estimates and may vary. Delays caused by customs, postal services, or unforeseen issues are beyond our control. Full shipping terms are detailed in our Shipping Policy.
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6. Returns and Refunds
We offer returns within 30 days of delivery for eligible items. Custom or personalised items are not returnable. See our full Return & Refund Policy for details.
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7. Intellectual Property
All content on this site, including logos, images, text, graphics, and product designs, is owned by or licensed to Pawvia Collective Ltd. You may not use, reproduce, or distribute any content without written permission.
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8. User Conduct
You agree not to:
• Use the website for any unlawful purpose
• Attempt to hack or interfere with our systems
• Use false information when placing orders
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9. Limitation of Liability
To the maximum extent permitted by law, Pawvia Collective Ltd shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our services.
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10. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.
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11. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the site following any changes constitutes your acceptance of the new Terms.
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12. Contact Us
For any questions or concerns regarding these Terms, contact us at:
📧 support@pawvia.pet