Refund policy
🐾 Pawvia Collective Return & Refund Policy
Effective Date: 01/01/2025
At Pawvia Collective, we’re committed to ensuring you and your four-legged companions are 100% satisfied. If something’s not quite right, we’re here to help.
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🔁 Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
• Item must be unused, unworn, and in the original packaging
• Must include proof of purchase (e.g. order number or receipt)
Returns must be requested by emailing us at returns@pawvia.pet before sending any items back.
Unfortunately, we cannot accept returns on:
• Personalised or custom items (e.g. engraved collars)
• Sale or clearance items
• Items showing signs of wear, damage, or pet use
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💸 Refunds
Once your return is received and inspected, we’ll notify you by email. If approved:
• Your refund will be processed to the original payment method within 5–7 working days
If your return is rejected (e.g. signs of wear), we will contact you with next steps.
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🚚 Return Shipping
• Customers are responsible for return shipping costs unless the product is faulty or incorrectly sent
• We recommend using a tracked shipping service as we cannot guarantee receipt without proof
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🛠 Damaged or Defective Items
If your item arrives damaged or you receive the wrong product, please contact us at support@pawvia.pet within 7 days of delivery with:
• Photos of the item and packaging
• Your order number
We’ll send out a replacement or refund you as quickly as possible.
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❓ Need Help?
Reach out to our friendly support team at support@pawvia.pet — we’re always here to help.