Shipping policy

Effective Date: 01/01/2025

At Pawvia Collective, we believe every pup deserves their essentials delivered quickly, safely, and with care. Below you’ll find everything you need to know about how we ship your orders.

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We aim to process all orders within 1–2 business days. Once dispatched, your delivery will typically arrive within:

Delivery times may vary depending on:

We’ll always do our best to get your order to you as quickly as possible.

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We currently ship to:

We’re working hard to expand our delivery zones — stay tuned for international options!

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💳 Order Tracking

Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can monitor your parcel every step of the way.

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While we strive for fast and reliable shipping, occasional delays may occur due to:

If your order hasn’t arrived within 10 working days, please contact us at support@pawvia.pet and we’ll investigate right away.

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Still unsure or need help?

Reach us anytime at support@pawvia.pet — we’re always happy to help.